TERMS OF SERVICE
Welcome to www.marnit.si , an online shop, available for your purchases 24 hours a day, every day of the year.
By visiting and/or using marnit.si you agree with all the Terms of Service (ToS) listed on the aforementioned website. General terms and conditions have been prepared in accordance with the Consumer Protection act (ZVPot), based on recommendations of GZS and the international codes for electronic commerce (E-commerce). The Terms of Service regulate the business relationship between the provider and the customer. By submitting an order, in a manner following the Terms of Service, the customer agrees to have accepted the general Terms of Service of the provider. However, if you do not agree with the Terms of Service, please leave the website Marnit.si.
The online store marnit.si (henceforth: the store) is managed by Marnit d.o.o., a provider of E-commerce services (henceforth: the provider).
The provider is committed to provide the following information to the customer at all times:
- Company identity (name and address, registry number)
- Contact information, allowing the user quick and efficient communication (e-mail, address)
- Essential properties of the goods and/or services (including after-sale services and quality guarantees)
- Availability of the products, terms of product delivery and/or service execution (method, place and time of delivery)
- Final prices (including taxes and delivery costs)
- The methods of payment and delivery
- Time period within which the offer is valid
- Time period within which it is possible to withdraw from the contract and the conditions of withdrawal; additionally, if and how much the customer is required to pay for the return of the product
- In case of an appeal; the explanation of the appeal process, including full information on the contact person or the department for customer contacts.
All prices in the store are listed in € (EUR), with the 22% VAT (value added tax) already included. The prices do not include delivery costs; these are calculated at the end of the contract and are shown in the shopping cart prior to the completion of the order.
The prices are valid at the time of the order completion and do not have a predetermined expiration date. At the moment your order is completed and approved, an email will be sent to the provided e-mail address, including all of the information regarding the purchase. As of that moment, all prices and conditions are fixed and apply to both the costumer and the provider.
- Delivery costs
The costs of delivery are calculated at the end of your order and will be visible in your shopping cart. The product price does not include delivery costs. Shipping fees may vary depending on the country.
- Payment methods
The store accepts the following payment options: PayPal, Visa,, MasterCard, Maestro or a bank transfer (invoice). You do not have to pay anything when receiving the package.
- Purchase process
The purchase is executed by filling out the form with your information and clicking the submit order button.
The website features a shopping cart, in which the customer can see all of the products he had added to it while browsing the store. Below the selected products a shipping cost will be displayed, along with the total price of the purchase. Upon completing the order, the customer receives a confirmation of the order via e-mail. The customer is, at all times, able to see comprehensive information regarding the status and the content of his purchase.
The customer completes the order by filling out the form on the website with all of the required information (full name, address, phone number, e-mail address). The customer then chooses the payment option of his choice from the list of available payment methods in the field “Select a payment method”.
After submitting the order, the customer receives a confirmation email. The customer has the right to cancel the order before the product has been shipped, at which point the user will receive another email confirming the shipment. After that moment cancellation is no longer possible. To cancel the order the customer has to send an email to the provider at firstname.lastname@example.org. The cancellation request has to include: full name of the customer, address, order number and date of purchase. The subject of the email has to be titled ORDER CANCELLATION, followed by ORDER NUMBER, which is displayed in the header of the confirmation email you received right after submitting the order.
Product dispatch: The store prepares the products for shipment in the agreed timeframe and sends the goods to the buyer’s address. At that moment, the customer is notified that the product has been shipped by an email.
- Using the online store
The provider does not take any responsibility regarding the customer’s use of information found on the web store or for their possible consequences. The provider reserves the right to change the content of the web shop at any time without prior notice and does not accept responsibility for any consequences of these changes. Provider will, as much as possible, try to keep the web store updated, functional and accurate at providing information on the website marnit.si. If the customer notices an error, glitch or a malfunction on the web store, he should contact us immediately on email@example.com.
- Contract withdrawal and product return policy
The customer has the right to notify the provider, in the 14 days after his purchase, that he wishes to withdraw from the contract, without having to state a reason for the withdrawal. The customer is required to inform the provider about the cancellation and the intention to return the product within 14 days of receiving the product, via email: firstname.lastname@example.org. The email has to include the completed WITHDRAWAL FORM.
If the customer had already received the goods and he wishes to cancel the contract, he is obliged to return the product immediately in no more than 30 days after the notification of the withdrawal. The returned goods have to include a copy of the original receipt and a completed withdrawal form, which you can download and fill out here. WITHDRAWAL FORM
In the event of a contract cancellation, the provider is required to refund all of the received payments that were charged to the customer at the completion of the contract (order submission) in no more than 30 days. The provider returns the payments to the user’s account number, which is provided in the withdrawal form. In the event of a product refund or the need for additional information, contact us at email@example.com.
The product, you wish to return, has to be:
- Unused, unworn, clean, undamaged, with the labels still attached and in its original packaging,
- Products that are sold in their original packaging, have to be returned in their original containers with the original labels,
- The products must be returned in their own boxes, where the box cannot be written on, stapled with post stamps or taped, but has to be protected using appropriate packaging,
- If you had already used the product, the contract withdrawal and product refund are no longer possible,
- When buying clothes, underwear or swimwear; check the appropriate size by fitting the products over other clothes, not on bare skin and make sure there are no traces of make up or powder.
The product is sent to the address of the office:
Miklavška ulica 53 B
The only cost to the customer, regarding the contract withdrawal, is the direct cost of returning the goods (the buyer covers the costs of returning the products). The customer has to return the product undamaged and unused.
The package has to include: undamaged/unworn product with its original packaging, a copy of the original receipt and a filled-out WITHDRAWAL FORM. Follow the recommendations listed above.
We recommend that you send the package as a “registered package”, so that it can be traced if misplaced.
The return policy or cancellation of the order does not apply in the following cases:
– If the article is made on demand of the customer or the due date is expired.
– If the packaging of a programming software has been opened or the key has already been activated or registered.
– If the article has visible traces of usage or has a defect.
– If the customer is a company and accepts the terms of service for companies
– Companies, sole proprietors and other legal entities cannot cancel or revoke the order within 14 days contrary to physical persons.
– Articles which are wished to be returned by the customer, are dealt with individually within the capabilities of the supplier.
All orders completed on a working day between midnight and 3pm are shipped to the customer on the same day. Orders submitted after this time are dispatched the next day. This ensures us that your product is delivered between 1 and 10 working days (depending on the country), but usually the very next day after the order.
- Sold-out products
In rare cases it may happen that a product cannot be delivered because it is sold-out or out of stock, even though it’s mistakenly marked on the website as available. We will let you know about this as soon as we notice it. We ask for your understanding.
- Personal information protection
Your personal data will be used solely for the purpose of executing your orders. If necessary, your personal information may be forwarded to the companies that are responsible for shipping of the product. For a successful execution of the payment, we may forward you information to the bank. Your personal data will not be disclosed to any unauthorized third parties or companies. After a successful delivery and after receiving your payment, the access to your information is closed.
The provider is committed to permanently protect all of the personal data of the customer. The provider will use the information provided solely for the purpose of successfully completing the order (sending informative material, offers, receipts) and for other necessary communication.
User’s personal data will in no case be forwarded to any unauthorized third parties. The customer is also responsible for the protection of their data by ensuring a level of security regarding their username and password.
Our websites and other systems are protected through technical and organizational measures, preventing loss, destruction, unauthorized access or spreading of your personal data to any third parties.
- Limitation of liability
The provider will do their best to keep the information posted on their websites updated and correct. Nevertheless, the price, the properties of an item or the expected delivery date may change so rapidly that the provider fails to correct the information on the website in time. If this is the case, the customer will be informed about the changes and offered the option to cancel their order or change the ordered products.
The provider does not guarantee the correctness of the content published on the website and does not accept responsibility for any damage the customer may have suffered by relying on the published information.
The user is required to have adequate equipment protection before entering the web store. The provider reserves the right to disable the web store or limit its availability due to technical or other reasons and during maintenance, which also means disabling the web store. The provider is not responsible for compensating any losses, damages or costs that the user may have due to the web store being unavailable.
- Customer contact policy
The customer has the right to access any not-billable information about their personal data, as well as the right to request their deletion. In case of inquiries regarding information deletion or its usage, contact us at: firstname.lastname@example.org or send us a deletion request through mail.
Notifications regarding the order status: The provider reserves the right to contact you through e-mail or by phone about your package being shipped. If the shipped products have not been picked up from the post office for 5 days, we reserve the right to contact you via the listed phone number and remind you that the orders are waiting for your pick up.
Newsletter: After registering for our newsletter your name and e-mail address will, with your permission, be used for advertising purposes until you unsubscribe from the aforementioned newsletter. You will only be signed up for the newsletter if the box that enables the newsletter is checked when submitting the order.
All photographs of products are symbolic and do not necessarily reflect fully all of the properties of the product and therefore serve only as an infographic!
Changes in Terms of Service
The provider reserves the right to change the Terms of Service at any time, without prior notice. The revised terms are valid and apply from the moment they are published on the website. Registered users will be informed about the changes via email.
The company complies with the current laws on consumer protection. Marnit d.o.o.. will do their best to respect their obligation in providing an effective system regarding customer complaints.
In case of problems, the customer can always contact the provider via phone at the number +386 31 612 266 or via e-mail at email@example.com. All of your complaints should be submitted via email at firstname.lastname@example.org. The complaint process is confidential.
Any possible disputes arising from using the web store www.marnit.si between the customer and the provider will be resolved amicably by the parties themselves. If that is not possible, the court is responsible for the dispute.
General information about the service provider:
Name: Marnit d.o.o., registered on 13. 12. 1991
Address: Miklavška ulica 53 B, 2311 Hoče, Slovenia
Phone: +386 31 612 266
VAT number: SI38872773
Registration number: 5538327000
Bank account: IBAN SI56 3000 0001 2940 612, opened at Sberbank d.d. (29. 01. 2015)
At the beginning of every use of the online store, the merchant assigns a cookie for identification, to monitor the shopping cart and ensure tracking for each user. The cookie is kept in the server memory while the online store is being used and is deleted after one hour of activity. The merchant can keep permanent cookies on a users personal computer, e.g. an identification number in a coded form for recognition at the next visit of the online store or product rate and review, with which the user knows, which products he already rated or reviewed, and indirectly the cookies of external service Google Analytics, which serve the analysis of the online store visits. The merchant can use these information in an anonymous form for statistical analysis. For the needs of ensuring online security the merchant also collects IP addresses, from which the users have access to the online store.